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Email parser triggers instantly when an email is received in CRM. So first step would be to verify if the email has been received. You can check the emails under the particular queue that has been configured.Eg. all the emails received in CRM support queue would be visible under the queue (browse to Settings >> […]
Issue 1: Before the parsing process can begin, we first strip out the HTML tags from email body. During this process (for HTML emails), we have observed few isolated scenarios like below …in reference to final text (output of parsing): Sometime Space in between few words gets removed Some special characters like “+ ” gets […]