Q1. Can I trial Zap Apps? Yes, all our Zap Apps come with a 15-day trial. Please note that there is no functional difference between trial and licensed version. Q2. How do I start trial? To start the trial, download and install the app solution file. Browse to Settings >> Solutions and double-click the solution […]
Category: General
Installing Zap App
If you have the solution file then follow below instructions to install the solution. Step 1: Browse to Settings >> Solution and click “Import” Step 2: Browse and select the Zap App solution file Step 3 “Enable any SDK message processing steps” checkbox will be checked by default. Click “Next” Step 4: After successful import […]
Updating an existing Zap App
We frequently release newer versions of our Zap Apps. This could be mainly because of newer features or bug fixes. Below are the steps that you could follow to update to latest version (assuming that you already have the older version installed) : Download the newer solution file from the link sent by Zap Support […]
Uninstalling a Zap App
Step 1: Backup any information regarding app configuration (please note that all solution configuration data will get deleted on solution uninstallation) Step 2: Verify app knowledgebase to check if there is any pre-requisite step needed before deleting the solution file Step 3: Browse to Settings >> Solutions. Select the solution file and click delete button.
Support Policy
Support Channels: Email | Phone Call | Remote Session using Teams, WebEx Creating Support Ticket: Please email support@zapobjects.com if you have any questions or need assistance. Phone: US: +1.571.250.7070 Support Hours: New York EST up to Noon | London BST up to 04:30 PM | Sydney AST up to 11:00 PM Important points regarding Support: […]
Troubleshooting – 1: Invalid App License error in Sandbox env. when restored from Production
Our App licenses are validated against few environment properties like “Organization Name”. When you restore sandbox env. from production… the app license also gets copied over. However the license was generated specifically for your production environment… So gives error when used in sandbox. To resolve this, we need to delete the existing license record. Step […]
Activating Business Processes & Business Rules
Whenever a solution is imported, by default the processes and business rules within the solution are enabled by default by Dynamics 365. However it has been observed (since past few weeks – March 2021) that the processes and business rules still remain in draft state. So we need to manually activate each of these. The […]
