Article Categories
General(6)
Licensing(6)
- Begin trial by registering license online
- App activation by clicking “Update License” button
- App activation using license key (front-end)
- App activation using license key (back-end)
- Points to note when reinstalling app (regarding licensing)
- Troubleshooting – 1: Invalid App License error in Sandbox env. when restored from Production
Zap Calendar Pro (Schedule Anything)(25)
- Release Notes
- Protected: High Level Steps
- Protected: Getting Started – Security Roles
- Protected: Adding “Calendar” link to Sales Hub / Service Hub / …
- Protected: Important Points to Note
- Protected: Getting Started – Creating Calendar Templates
- Protected: Using sample calendar templates to get started quickly
- Protected: Recurring (Repeating) Events
- Protected: Scheduling Availability / Setting Working Hours
- Protected: Configuring Zap Copy Record App for certain Calendaring functionality
- Protected: Sharing Calendar with Users / Dynamics 365 Teams (not Microsoft teams)
- Going through Calendar UI
- Protected: Calendar View – Timeline View
- Protected: Calendar View – Agenda View
- Protected: Calendar View – Top-Down View
- Protected: How to embed “Calendar Pro” Web Resource in Dashboard
- Protected: Using Calendar Pro from Mobile App
- Protected: Troubleshooting
- Protected: FAQ
- Protected: All-Day Event
- Protected: Scheduling Service Activities in Dynamics 365 for Customer Service
- Protected: Setting up Conference Room Booking
- Protected: Unscheduled Items
- Protected: Walk-through of configuring “Opportunity Nearing Close Date” Calendar
- Protected: Multi-language Compatibility
Zap Copy Record(13)
- Release Notes
- Protected: High Level Steps
- Protected: Using Copy Record functionality
- Getting Started – Security Roles
- Protected: Getting Started – Create “Copy Templates”
- Protected: How to copy record along with its child records (up to N levels)?
- Protected: How to CLONE / COPY Field Service – Work Orders?
- Protected: How to Copy record from One entity to Another
- Protected: Recurrence Copy: How to copy record automatically in fixed intervals (e.g. if we need to clone/copy an opportunity every 6 months or a Case every 30 days)
- Protected: How to Copy Record using Workflow?
- Protected: How to Copy Record using Power Automate FLOW?
- Protected: How to set “Copy Recurrence” using Power Automate Flow or Workflow?
- Troubleshooting – Getting error “Cannot insert duplicate key” when “Copy Record” button is clicked
Zap Email Parser(12)
- Release Notes
- Protected: Getting Started – How Zap Email Parser works?
- Getting Started – Security Roles
- Protected: Getting Started – Email Parser Setup
- How do you handle true/false, option-sets, currency, date data-type and other non-text fields?
- Protected: Setting default fields (eg lead topic, lead owner) when creating new records (eg leads) using Zap Email Parser
- Protected: How to install sample data
- How to Backup and restore “Email Parser” Templates (and parsing rules):
- Protected: Walkthrough: Email to Lead
- Protected: Walkthrough: Email to Case
- Troubleshooting
- Known Issues
Zap Email Reader(14)
- How to embed “Email Reader” Web Resource in Form (Inline) – using New UI
- Release Notes
- FAQ
- Navigating the App (Sitemap)
- Getting Started – Security Roles
- How to use “Email Reader” App?
- Protected: Getting Started – High level Steps
- Protected: Configuring Data Source
- Protected: Installing Sample Configuration
- Protected: How to embed “Email Reader” Web Resource in Form (Inline)
- How to embed “Email Reader” Web Resource in Form (Related Section)
- Protected: How to embed “Email Reader” Web Resource in Dashboard
- Protected: Known Issues
- Protected: Troubleshooting-1 – “Error Message “Data Source Configuration ID incorrect
Zap Helpdesk - Email to Case (DEPRECATED)(15)
- Release Notes
- FAQ
- Protected: Navigating the App (Sitemap)
- Getting Started – Designing a Customer Support process using Zap Helpdesk – Email to Case App
- High Level Steps
- Getting Started – Setting up the Support Queue (with a mailbox)
- Getting Started – Security Roles
- Protected: Getting Started – Helpdesk Email-to-Case Setup
- “Quick Email Reply” feature explanation
- Creating / Modifying Canned Responses
- How to know if new email response has been received for a Case?
- New fields added by Helpdesk App in Case form
- Setting up Internal Company Helpdesk using Zap Helpdesk – Email to Case App
- Adding “Quick Email Reply” section to additional Case forms
- Troubleshooting
Zap Helpdesk - LATEST(21)
- Release Notes
- New Features in Helpdesk
- Protected: High Level Steps
- Protected: Overview of various Helpdesk Settings
- Protected: Setting up the Support Queue & Team
- Protected: Security Roles
- Protected: Organize / Add various Case fields and sections to Case form (which were added from Zap Helpdesk solution)
- Protected: Configuring Email-to-Case Settings
- Protected: Configuring Additional Case Settings
- Protected: Configuring Notification Settings (Email, In-App, Push, Teams)
- Protected: Known Issues
- Configuring Email Commands
- Protected: Configuring Global Settings
- Protected: Explaining Case History Panel
- Protected: Using “Email Reply” Panel added to Case form
- Protected: Configuring Canned Responses
- Protected: Troubleshooting Helpdesk PRO
- Protected: Configuring Recent Case Updates
- Generating Teams Notifications: – Registering an Azure App
- Protected: Configuring Azure Storage (Optional)
- Protected: Why do we need a custom “Email Recipients” section in Case form?
Zap Notifications (Deprecated-Oct21...Refer "Zap Notifications Generator")(15)
- Release Notes
- Protected: Navigating the app (Sitemap)
- What are the different types of Notifications?
- Protected: Getting Started – Global Settings
- Protected: Getting Started – Security Roles
- Protected: Adding General Bell Notifications
- Protected: Adding Trigger Bell Notifications (Now supported using Power Automate/Flow)
- Protected: Adding Recurring Bell Notifications
- Smart Notification Delivery feature controlled by User preferences (Released: Feb 2021)
- Protected: How to enable / disable Form Notifications for selected entities?
- Protected: Adding Fixed Form Notification
- Protected: Adding Conditional Form Notifications
- Protected: Troubleshooting 1 – Receiving errors like “Something went wrong”
- Protected: Multi-language Compatibility
- Protected: Known Issues
Zap Notifications Generator (In-App, Push, Email)(20)
- Release Notes
- Protected: High Level Steps
- Protected: Points to Note
- Security Roles
- Protected: Configuring Power Automate flow to enable Push Notifications
- Protected: Getting Started – Global Settings
- Protected: Create General Notification configuration
- Protected: Create Trigger Notification configuration
- Protected: Trigger Notification – Configuration for notifying a User when they are tagged / mentioned in a post
- Protected: Create Recurring Notification configuration
- Protected: Configuring Email Notifications
- Protected: Configuring User Notification Preferences + User Personal Settings + Instructions to add these links to sitemap
- Protected: Which App will open-up… when User clicks on a URL sent in the message?
- Protected: How to enable / disable Form Notifications for selected entities?
- Protected: Adding Fixed Form Notification
- Protected: Adding Conditional Form Notifications
- Protected: Miscellaneous: Create General Thunder Notification configuration
- Protected: Miscellaneous: Create Trigger Thunder Notification configuration
- Protected: Miscellaneous: Create Recurring Thunder Notification configuration
- Troubleshooting
Zap Report Scheduler(30)
- Release Notes
- High Level Steps
- Getting Started – Security Roles
- Export Report Feature (Manually) – Approach 1 : Clicking “Export Report” button
- Export Report Feature (Manually) – Approach 2 : 1-Click using Custom button
- Protected: Getting Started – Global Settings
- Protected: Register an Azure App (no azure credits needed)
- Protected: Getting Started – Set Up Authentication
- Protected: Report Scheduling
- Protected: View Scheduling
- Protected: View Scheduling – Designing Report Template
- Protected: Excel Template Scheduling
- Protected: Scheduling Report Hourly using Microsoft Flows
- Protected: Using Workflow Capability to generate Report (Single Report Only)
- Protected: Using Power Automate OR Workflow to generate Report (Multiple Reports in single email)
- Protected: How to Password Encrypt PDF files generated using Zap Report Scheduler
- Protected: Using Power Automate OR Workflow capability to generate Word / PDF from Word Templates
- Trouble-shooting Retry attempts for Scheduled Report OR Triggered Word Template or Triggered Report
- Viewing emails generated for a scheduled report
- Saving Generated Document to SharePoint – Sample Settings
- Protected: Sharing the SharePoint download link for the document in teams channel automatically
- Workflow Scheduling
- Workflow Scheduler UseCase: Sending automated email with reports (as pdf) to Customers or Partners (eg sending cases summary report to all customers weekly or sending order detailed report to partners (distributors) daily)
- Troubleshooting
- Protected: Ultimate Troubleshooting – Running the Scheduled report in Safe Mode
- Known Issues
- Points to note when using report filters
- How to dynamically filter report records by Owner of Scheduled record (RS Config record)?
- Bulk Report Scheduling
- Protected: Archived – Register an Azure App (no azure credits needed) – LEGACY APPROACH
Zap User Adoption Tracker(12)
- Protected: High Level Steps
- Protected: Points to Note
- Security Roles
- Protected: Enable/disable tracking for selected Users
- Protected: Creating Global Settings
- Protected: Configuration needed to track User-Actions
- Protected: Configuration needed to track Form-Opens
- Protected: Setting up Dashboards
- Protected: Troubleshooting
- Uninstalling Solution file
- FAQ
- Protected: Populating User-Action History table with Referential link to Record (Account / Contact /…)
