This super major version of Helpdesk App was released in March 2022. If you are an existing customer of “Zap Helpdesk – Email to Case (HD E2C)” App then please note the below points: You can import this new build directly on existing Helpdesk – Email to Case solution. (don’t need to uninstall existing version) […]
Category: Zap Helpdesk – 2022
New Features in Helpdesk – Jan 22 Release
High Level Features in Helpdesk App (prior to Jan 22 build): Email to Case Fwd to New Case Spam Protection Re-Open Existing Case Email Parsing Quick Email Reply + Canned Responses Some of the new Features Added in Jan 22 build: Noise Free Email + Portal History Update Email (Ability to respond back to Requestor […]
FAQ
Protected: High Level Steps
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Protected: Overview of various Helpdesk Settings
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Protected: Setting up the Support Queue & Team
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Protected: Security Roles
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Protected: Organize / Add various Case fields and sections to Case form (which were added from Zap Helpdesk solution)
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Protected: Configuring Email-to-Case Settings
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Protected: Configuring Additional Case Settings
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