Release Notes

This super major version of Helpdesk App was released in March 2022. If you are an existing customer of “Zap Helpdesk – Email to Case (HD E2C)” App then please note the below points: You can import this new build directly on existing Helpdesk – Email to Case solution. (don’t need to uninstall existing version) […]

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New Features in Helpdesk – 2022 Release

High Level Features in Helpdesk App (prior to 2022 build): Email to Case Fwd to New Case Spam Protection Re-Open Existing Case Email Parsing Quick Email Reply + Canned Responses Some of the new Features Added in 2022 build: Noise Free Email + Portal History Update Email (Ability to respond back to Requestor with full […]

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