Release Notes

A super major version of Helpdesk App was released in March 2022. There are some fundamental changes in how Helpdesk App functions and this requires some additional configuration steps. Since we still have many enterprise customers still using the older helpdesk version… we decided to create a separate section of KB articles for Helpdesk builds […]

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New Features in Helpdesk

High Level Features in Helpdesk App (prior to 2022 build): Email to Case Fwd to New Case Spam Protection Re-Open Existing Case Email Parsing Quick Email Reply + Canned Responses Some of the new Features Added in 2022 build: Noise Free Email + Portal History Update Email (Ability to respond back to Requestor with full […]

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