Release Notes

This super major version of Helpdesk App was released in March 2022. If you are an existing customer of “Zap Helpdesk – Email to Case (HD E2C)” App then please note the below points: You can import this new build directly on existing Helpdesk – Email to Case solution. (don’t need to uninstall existing version) […]

Read More

New Features in Helpdesk – Jan 22 Release

High Level Features in Helpdesk App (prior to Jan 22 build): Email to Case Fwd to New Case Spam Protection Re-Open Existing Case Email Parsing Quick Email Reply + Canned Responses Some of the new Features Added in Jan 22 build: Noise Free Email + Portal History Update Email (Ability to respond back to Requestor […]

Read More