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Category: Zap Helpdesk Pro (TBR: Apr 2021)

/Zap Helpdesk Pro (TBR: Apr 2021) /

Release Notes

The Beta version of this App will be released in April 2020.

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FAQ

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Additional Steps to be added to Flow – When using OOB Email-to-Case

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Configuring Additional Case Settings

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Configuring Helpdesk – Email to Case Settings

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Getting Started – Configuring Helpdesk Settings

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Getting Started – Setting up Support Queues

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High Level Steps

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Getting Started – Designing a Customer Support process using Zap Helpdesk Pro

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Navigating the App (Sitemap)

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Need Help?

Contact support@zapobjects.com for any questions.

Password Protection

Some areas of user-guide are password protected. To request password, email support@zapobjects.com.

Categories

  • General 6
  • Licensing 5
  • Zap Attachment Viewer 5
  • Zap AutoNumber 7
  • Zap Calendar Pro 22
  • Zap Case Time Tracker 7
  • Zap Copy Record 9
  • Zap Email Parser 14
  • Zap Email Reader 13
  • Zap Helpdesk – Email to Case 15
  • Zap Helpdesk Pro (TBR: Apr 2021 10
  • Zap Lead Qualify Without Opportunity 4
  • Zap Notifications 15
  • Zap Report Scheduler 26
  • Zap Team Calendar 5

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