A super major version of Helpdesk App was released in March 2022. There are some fundamental changes in how Helpdesk App functions and this requires some additional configuration steps. Since we still have many enterprise customers still using the older helpdesk version… we decided to create a separate section of KB articles for Helpdesk builds […]
Category: Zap Helpdesk – LATEST
New Features in Helpdesk
High Level Features in Helpdesk App (prior to 2022 build): Email to Case Fwd to New Case Spam Protection Re-Open Existing Case Email Parsing Quick Email Reply + Canned Responses Some of the new Features Added in 2022 build: Noise Free Email + Portal History Update Email (Ability to respond back to Requestor with full […]
Protected: High Level Steps
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Protected: Overview of various Helpdesk Settings
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Protected: Setting up the Support Queue & Team
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Protected: Security Roles
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Protected: Organize / Add various Case fields and sections to Case form (which were added from Zap Helpdesk solution)
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Protected: Configuring Email-to-Case Settings
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Protected: Configuring Additional Case Settings
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Protected: Configuring Notification Settings (Email, In-App, Push, Teams)
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