General(3)

• Sales FAQ
• Installing a Zap App
• Uninstalling a Zap App

Licensing(5)

• Begin trial by registering online
• App activation by clicking “Update License” button
• App activation using license key (front-end)
• App activation using license key (back-end)
• Points to note when reinstalling app (regarding licensing)

Zap Attachment Viewer(5)

• Release Notes
• FAQ
• Getting Started – How to add Zap Attachment Viewer web resource to entity form?
• Getting Started – How to use Zap Attachment Viewer App?
• Uninstalling Attachment Viewer App

Zap AutoNumber(7)

• Release Notes
• FAQ
• Getting Started – Configuring Zap AutoNumber
• Date-Time token format examples
• Sample AutoNumbers and their configuration settings
• Generating AutoNumber for existing records
• Uninstalling Zap AutoNumber

Zap Copy Record(6)

• Release Notes
• FAQ
• Getting Started – Security Roles
• Getting Started – Create “Copy Record” configuration record
• Using Copy Record functionality
• Issue 1 – Getting error “Cannot insert duplicate key” when “Copy Record” button is clicked

Zap Email Parser(11)

• Release Notes
• FAQ
• Getting Started – How Zap Email Parser works?
• Getting Started – Security Roles
• Protected: Getting Started – Email Parser Setup
• How do you handle true/false, option-sets, currency, date data-type and other non-text fields?
• Setting default fields (eg lead topic, lead owner) when creating new records (eg leads) using Zap Email Parser
• How to install sample data
• Protected: Walkthrough: Email to Lead
• Protected: Walkthrough: Email to Case
• Troubleshooting

Zap Helpdesk - Email to Case(15)

• Release Notes
• FAQ
• Getting Started – Designing a Customer Support process using Zap Helpdesk – Email to Case App
• Getting Started – Setting up Support Queue (support@…) as shared mailbox
• Getting Started – Security Roles
• Protected: Getting Started – Helpdesk Email-to-Case Setup
• Replying to Customer Email from Case form by Using “Quick Email Reply” feature
• Creating / Modifying Canned Responses
• New fields added by Helpdesk App in Case form
• “Attachment Viewer” section added by Helpdesk – Email to Case App in Case form
• Comparision of automatic case assignment techniques available in Zap Helpdesk App
• Setting up Internal Company Helpdesk using Zap Helpdesk – Email to Case App
• Adding “Attachment Viewer” section to additional Case forms
• Adding “Quick Email Reply” section to additional Case forms
• Troubleshooting

Zap Lead Qualify Without Opportunity(4)

• Release Notes
• FAQ
• Getting Started – Security Role
• Getting Started – How Zap Lead Qualify Without Opportunity App work?

Zap SSRS Report Scheduler(0)

Zap Team Calendar(5)

• Release Notes
• FAQ
• Getting Started – Security Roles
• Getting Started – Create Team Calendar App configuration
• Using Zap Team Calendar App