Category: Licensing

After installing the solution file, you need to register your license profile online (to begin the trial). To open Zap license registration page: Approach 1: Open licensing page from within the App. Lets assume that the license for “Zap Report Scheduler” App needs to be activated. After solution has been installed, refresh the page. From […]

The license of each app you install is maintained in our centralized licensing system. Whenever you request a trial or make a purchase, we need to update this licensing system with these new details. Once the license has been updated, our support team would email you to update the app license at your end. To […]

We use this approach if you are not able to register the zap app license profile online (bcos of some error). In this scenario, our support team would take the necessary details from you and then manually generate the license key from backend. You will receive an email from support team with the new license […]

We use this approach if you are not able to register the zap app license profile online. In-order to request trial, you need to register the license profile online (from within the app). We have observed that for some customers who are using CRM On-premise, the zap licensing page may not work because java-script has […]

If you need to uninstall and then reinstall the app again then please note the following points: License registration is not required Just open the licensing page (Browse to Settings >> Zap Apps >> Zap_xx_License)…the earlier license code would be automatically fetched from our licensing server.

Our App licenses are validated against few environment properties like “Organization Name”. When you restore sandbox env. from production… the app license also gets copied over. However the license was generated specifically for your production environment… So gives error when used in sandbox. To resolve this, we need to delete the existing license record and […]