Begin trial by registering online

After installing the solution file, you need to register your profile online (to begin trial). To open Zap license registeration page: Approach 1: After solution has been installed, refresh the page. From within CRM, browse to “Zap Apps” and then open “Zap XX Configuration”…here “XX” could be EP (Email Parser) or HD (Helpdesk) or any […]

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App activation by clicking “Update License” button

The license of each app you install is maintained in our centralized licensing system. Whenever you request a trial or make a purhcase, we need to update this licensing system with these new details. Once the license has been updated, our support team would email you to update the app license at your end. To […]

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App activation using license key (front-end)

We use this approach if you are not able to register the zap app license profile online (bcos of some error). In this scenario, our support team would take the necessary details from you and then manually generate the license code from backend. You will receive an email from support team with the new license […]

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App activation using license key (back-end)

We use this approach if you are not able to register the zap app license profile online. In-order to request trial, you need to register the license profile online (from within the app). We have observed that for some customers who are using CRM On-premise, the zap licensing page may not work because java-script has […]

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Points to note when reinstalling app (regarding licensing)

If you need to uninstall and then reinstall the app again then please note the following points: License registration is not required Open the licensing page (Browse to Settings >> Zap Apps >> Zap_xx_License)…the earlier license would be automatically fetched from our licensing server Scroll down to Section 4: Activate License Online and click “Update […]

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