Why we need to track time for Cases?
Below 2 views can be useful from Time-Tracking reporting point of view:
View 1: Case View with Roll-up fields added
View 2: Time Entry View with Case and Customer information
Why we need to track time for Cases?
Below 2 views can be useful from Time-Tracking reporting point of view:
View 1: Case View with Roll-up fields added
View 2: Time Entry View with Case and Customer information