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Category: Zap Helpdesk – LATEST
Configuring Email Commands
Introduction: Email Commands in Zap Helpdesk App lets you perform activities on a Case directly from your email inbox, without having to login to your Dynamics 365. For example, you could perform activities such as changing the case status, assigning it to a different agent, adding a note, responding to Requestor with full chain of […]
Protected: Configuring Global Settings
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Protected: Explaining Case History Panel
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Protected: Using “Email Reply” Panel added to Case form
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Protected: Configuring Canned Responses
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Protected: Troubleshooting Helpdesk PRO
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Protected: Configuring Recent Case Updates
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Generating Teams Notifications: – Registering an Azure App
//Please note that this feature: ‘Generating Teams Notifications – from Helpdesk App’ is presently in Beta. If you face any issue then email our support team for assistance. For generating teams notifications from Helpdesk App (for events like Case Created, New Email Response Received from Customer etc), there are 3 steps: Step 1: Create an […]
Cleaning up temporary records created by Zap Helpdesk App
Below is the list of tables which contain temporary data created by Zap Helpdesk App and needs to be deleted regularly using bulk delete job: Zap HD Create Email Zap HD Create Case History (Email) Zap HD Create Case History (Portal Comments) Zap HD Create Case History Temp Miscellaneous Points: We store case history data […]
