Below is the list of tables which contain temporary data created by Zap Helpdesk App and needs to be deleted regularly using bulk delete job:
- Zap HD Create Email
- Zap HD Create Case History (Email)
- Zap HD Create Case History (Portal Comments)
- Zap HD Create Case History Temp
Miscellaneous Points:
We store case history data in table “zap_hd_case_historybase”. (do not delete records in this table)
If there are certain set of cases whose history is no longer needed and you need to delete them then can run workflow: “zap hd delete case history” on those cases.
