Time Entry has 2 fields to enter time:

  • Actual Time
  • Billable Time

In earlier version (prior to Apr 23), we only had “Duration” field… which has now been renamed to “Actual Time”.

“Billable Time” is automatically updated with “Actual Time”. However you can update the “Billable Time” independently too.

Please note that if you uncheck “Billable” field in time-entry record then the value of “Billable Time” is updated to 0.

Now lets see how the Rollups: “Actual” and “Billable” and “Open Time” (Actual) values are calculated for Case using an example:

Billable

Status

Actual Time

Billable Time

Yes

Approved

45 min

30 min

Yes

Rejected

5 min

15 min

Yes

Open

10 min

15 min

Yes

Approved

20 min

30 min

No

Approved

40 min

0

Actual: 105 Min
Open Time: 10 Min

Billable: 60 min

Actual = Total of “Actual Time” with status = “Approved” entered for that particular case.

Billable = Total of “Billable Time” with status = “Approved” entered for that particular case.

Open Time (Actual) = Total of “Actual Time” with status Not Equal “Approved” or “Rejected” entered for that particular case.

These are rollup fields… so dynamics 365 automatically totals these values at regular intervals.