Q1. Logins for which all Users are tracked ? In Global Settings… When enabling the tracking of logins… You can specify a User View… Logins of only Users as per the User View are tracked! Q2. User-Actions for which all Users are tracked? User-Actions for all Users are tracked. However when viewing the User-actions in […]
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New Features in Helpdesk
High Level Features in Helpdesk App (prior to 2022 build): Email to Case Fwd to New Case Spam Protection Re-Open Existing Case Email Parsing Quick Email Reply + Canned Responses Some of the new Features Added in 2022 build: Noise Free Email + Portal History Update Email (Ability to respond back to Requestor with full […]
Release Notes
Zap Notifications To request trial, please follow the below steps: Step 1: Request solution file: Email support@zapobjects.com to request solution file. Please mention: – Company Name: – Contact Phone: – Need Demo: Yes / No – Requirements in brief: You can expect a response within 1-business day. Please use only official email address for communication. […]
Protected: Populating User-Action History table with Referential link to Record (Account / Contact /…)
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Protected: Navigating the app (Sitemap)
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What are the different types of Notifications?
There are two types of Notifications: Bell Notifications. Form Notifications => Bell Notifications are displayed in top-right corner when bell icon is clicked. You can setup and control which notifications you get. There are 3 sub-types of Bell Notifications: General Bell Notification (One-Time): These are like Announcements which can be added manually or through a […]
High Level Steps
Step 1: Install solution and activate Trial link Step 2: Provide necessary Security Roles to users link Step 3: Add Time Entry Sub-Grids in Case Form and View link Step 4: Walk-through of adding/editing time-entry records link Step 5: Explanation of reporting on time-entry records link Dec 2020 Update: In latest build we have also added direct […]
Protected: Getting Started – Global Settings
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Protected: Getting Started – Security Roles
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Protected: Adding General Bell Notifications
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