Support Policy

Support Channels: Email | Phone Call | Remote Session using Teams, WebEx Creating Support Ticket: Please email support@zapobjects.com if you have any questions or need assistance. Phone: US: +1.571.250.7070 Support Hours: New York EST up to Noon | London BST up to 04:30 PM | Sydney AST up to 11:00 PM Important points regarding Support: […]

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Troubleshooting

Email parser triggers instantly when an email is received in CRM. So first step would be to verify if the email has been received. You can check the emails under the particular queue that has been configured.Eg. all the emails received in CRM support queue would be visible under the queue (browse to Settings >> […]

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Activating Business Processes & Business Rules

Whenever a solution is imported, by default the processes and business rules within the solution are enabled by default by Dynamics 365. However it has been observed (since past few weeks – March 2021) that the processes and business rules still remain in draft state. So we need to manually activate each of these. The […]

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Known Issues

Issue 1: Before the parsing process can begin, we first strip out the HTML tags from email body. During this process (for HTML emails), we have observed few isolated scenarios like below …in reference to final text (output of parsing): Sometime Space in between few words gets removed Some special characters like “+ ” gets […]

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