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All posts by admin
Protected: Adding Trigger Bell Notifications (Now supported using Power Automate/Flow)
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Protected: Overview of various Helpdesk Settings
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Protected: Adding Recurring Bell Notifications
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Protected: Setting up the Support Queue & Team
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Protected: Security Roles
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Protected: Organize / Add various Case fields and sections to Case form (which were added from Zap Helpdesk solution)
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Protected: Configuring Email-to-Case Settings
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Smart Notification Delivery feature controlled by User preferences (Released: Feb 2021)
In latest version of Zap Notifications/Alerts App, we introduce Smart Notification Delivery feature controlled by User preferences Traditional notification management approach lacks end user personalization of notifications. Users may be bombarded with lots of notifications, of which not all may be relevant to them. Now with this latest release, we allow users to set their […]
Protected: Configuring Additional Case Settings
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