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Configuring Email Commands
Introduction: Email Commands in Zap Helpdesk App lets you perform activities on a Case directly from your email inbox, without having to login to your Dynamics 365. For example, you could perform activities such as changing the case status, assigning it to a different agent, adding a note, responding to Requestor with full chain of […]
Protected: Configuring Global Settings
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Protected: Explaining Case History Panel
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Protected: Using “Email Reply” Panel added to Case form
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Protected: Configuring Canned Responses
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Protected: Troubleshooting Helpdesk PRO
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Release Notes
Zap Case Time Tracker (Free App) To request trial, please follow the below steps: Step 1: Install solution from Microsoft AppSource OR email support@zapobjects.com to request solution file. Please mention: – Company Name: – Contact Phone: – Requirements in brief: You can expect a response within 1 business day. Please use only official email address […]
FAQ
Getting Started – Security Roles
Below 2 Security roles are provided: Zap CT User – Can add, edit and delete time-entry records (for all users). Zap CT Admin – Can access Zap Case Time Tracker App + all permissions given to Zap CT User Role.
