Introduction: Email Commands in Zap Helpdesk App lets you perform activities on a Case directly from your email inbox, without having to login to your Dynamics 365. For example, you could perform activities such as changing the case status, assigning it to a different agent, adding a note, responding to Requestor with full chain of […]
Category: Zap Helpdesk – 2022
Protected: Configuring Global Settings
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Protected: Explaining Case History Panel
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Protected: Using “Email Reply” Panel added to Case form
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Protected: Configuring Canned Responses
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Protected: Troubleshooting Helpdesk PRO
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Protected: Configuring Recent Case Updates
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Protected: Configuring Azure Storage (Optional)
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Protected: Why do we need a custom “Email Recipients” section in Case form?
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