Our App licenses are validated against few environment properties like “Organization Name”.
When you restore sandbox env. from production… the app license also gets copied over. However the license was generated specifically for your production environment… So gives error when used in sandbox.
To resolve this, we need to delete the license record.
Step 1: Browse to “Advanced Find” and select app license record (eg zap_RS_licensing)
Step 2: Click “! Results”
Step 3: Select the record and delete it.
Please feel free to raise a support ticket (email firstname.lastname@example.org) if you need any assistance.