Our App licenses are validated against few environment properties like “Organization Name”.

When you restore sandbox env. from production… the app license also gets copied over. However the license was generated specifically for your production environment… So gives error when used in sandbox.

To resolve this, we need to delete the license record.

Step 1: Browse to “Advanced Find” and select app license record (eg zap_RS_licensing)

Step 2: Click “! Results”
Step 3: Select the record and delete it.

Step 4: Now open Zap licensing page
If the license record for your environment already exist in Zap Licensing server then it would be automatically retrieved.
If not then please register the license.

Please feel free to raise a support ticket (email support@zapobjects.com) if you need any assistance.