This super major version of Helpdesk App was released in March 2022.

If you are an existing customer of “Zap Helpdesk – Email to Case (HD E2C)” App then please note the below points:

  1. You can import this new build directly on existing Helpdesk – Email to Case solution. (don’t need to uninstall existing version)
  2. There are some fundamental changes in how the new build works… so there are lots of additional settings that needs to be configured.

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To request trial, please follow the below steps:

Step 1: Request solution file: Email support@zapobjects.com to request solution file.
Please mention:
– Company Name:
– Contact Phone:
– Need Demo: Yes / No
– Requirements in brief:
You can expect a response within 1-business day. Please use only official email address for communication.

Step 2: Import the solution file.

Step 3: Activation of 15-day trial:
Browse to Settings >> Zap Apps and open Zap License. Register the profile online, to start 15-day trial. (Refer Licensing KB articles for more info)

Feel free to email support@zapobjects.com if you have any questions.

Some areas of user-guide are password protected. Email support@zapobjects.com from your official email address to request password.

Solution Version: 49.0.1.9 [Latest]
Works with: Dynamics 365  v9
Dynamics 365 Supported Versions: This version supports Dynamics 365 v9 and is compatible with Unified Interface forms. Works for Online as well as On-Premise.
Release Date: Jun 17, 2022
Updates:
1. Fix for email domain truncation issue.
2. Fix for creating case history even when creating case by running onDemand workflow

Solution Version: 47.3.1.9
Works with: Dynamics 365  v9
Dynamics 365 Supported Versions: This version supports Dynamics 365 v9 and is compatible with Unified Interface forms. Works for Online as well as On-Premise.
Release Date: May 02, 2022
Updates:
1. Ability to bulk copy all Zap Helpdesk Email templates and then customize as per your needs.
2. New approach to store and retrieve Case Field changes (this should speed up the retrieval of case history)

Solution Version: 45.0.1.9
Works with: Dynamics 365  v9
Dynamics 365 Supported Versions: This version supports Dynamics 365 v9 and is compatible with Unified Interface forms. Works for Online as well as On-Premise.
Release Date: Mar 09, 2022
Updates:
1. Sending out of office hour email to requester for existing open case
2. Added OOH feature to send email notification on reopen case
3. Fixed “To recipient issue” when no recipient selected – QER
4. Improving loading time for Case Updates functionality
5. Showing Email Subject in case history panel (except for Notification emails)

Solution Version: 44.1.1.9
Works with: Dynamics 365  v9
Dynamics 365 Supported Versions: This version supports Dynamics 365 v9 and is compatible with Unified Interface forms. Works for Online as well as On-Premise.
Release Date: Feb, 2022
Updates: First major version released