This major version of Helpdesk App will be released in Public preview in June 2021.
If you are an existing customer of “Zap Helpdesk – Email to Case (HD E2C)” App then please note the below points:
- App has now been renamed to Zap Helpdesk! (We have removed the text “Email to Case”… this is because the app can now do much more than just email-to-case). However the solution name remains the same.
- There are some fundamental changes in how the app works… So direct import over existing solution file (of Helpdesk – Email to Case) will not work.
Please uninstall the existing solution file before installing this new version!