Adding “Attachment Viewer” section to additional Case forms

When you import Zap Helpdesk App, the attachment viewer section will automatically get added to default case form. If you need to add “Attachment Viewer” to any other case form then follow below steps: Step 1: Open the case form in edit mode Step 2: Insert 1-Column Tab Step 3: Name the tab as “Attachments” […]

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Adding “Quick Email Reply” section to additional Case forms

On importing the Zap Helpdesk App, “Quick Email Reply” section will get automatically added to the default case form. If you have multiple case forms and would like to add “Quick Email Reply” section then follow the below steps: Adding “Quick Email Reply” section to Case form: Open the Case form in edit mode Add […]

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Troubleshooting

With 100’s of cases getting created in CRM, troubleshooting an issue is very painstaking as you may not be able reproduce a particular scenario again! With Zap Helpdesk detailed event logging, you will find it very easy to just check the event logs, whenever you suspect an anomaly! To access event log, there are 2 […]

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