The below security roles are available:

  1. Zap HD Admin: This security role is needed for configuring Email-to-Case.
    Please note that either “System Administrator” or “Zap HD Admin” security role is needed for configuring Email-to-Case.
  2. Zap HD User: This security role is needed for using Quick Email Reply section (on Case form). This role will allow the user with permissions for below entities:
    Quick Email Reply User Settings: Read access to all records; Create / Modify access to individual records.
    Canned Response and Category: Read access to all records; Create / Modify access to individual records.

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