Zap Helpdesk – Email to Case

To request trial, please follow the below steps:

Step 1: Download and install the solution file (links below) as per your Dynamics 365 CRM version.
Step 2: Browse to Settings >> Zap Apps and open Zap License. Register the profile online, to start 15-day trial. (Refer Licensing KB articles for more info)

Feel free to email support@zapobjects.com for any questions.

2016 / Dynamics 365 Online or On-Premise Download Solution

Version: 2.0.2016.0009
Release Date: 24-July-2018
Notes: Minor bug fix in Quick Email Reply section.

2016 / Dynamics 365 Online or On-Premise Download Solution

Version: 2.0.2016.0008
Release Date: 19-July-2018
Notes: Major update.
Features added: Quick Email Editor Section (Email editor + Drag-and-Drop Attachments), Canned Responses

2016 / Dynamics 365 Online or On-Premise Download Solution

Version: 1.0.2016.0012
Release Date: 25-June-2018
Notes: Added ability to auto-assign case to a Queue based on matching keywords in email. Eg scenario: Automatically assign Case created from email with keywords “refund”, “exchange” or “return” to High priority Queue (and set owner as XYZ Team / XYZ User).

2016 / Dynamics 365 Online or On-Premise Download Solution

Version: 1.0.2016.0008
Release Date: 24-April-2018

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