Generating AutoNumber for existing records

When a new record is created, then the auto-number is automatically generated (provided that you have configured auto-number for the entity). For existing record, the process of generating auto-number is slightly different. Scenario: We need to generate auto-number for “Account Number” field for existing account records. Below are the steps to generate Auto-Number for existing […]

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Troubleshooting

With 100’s of cases getting created in CRM, troubleshooting an issue is very painstaking as you may not be able reproduce a particular scenario again! With Zap Helpdesk detailed event logging, you will find it very easy to just check the event logs, whenever you suspect an anomaly! To access event log, there are 2 […]

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Uninstalling Zap AutoNumber

Before uninstalling autonumber solution, delete Zap AutoNumber configuration records. If these records are not deleted then you will receive dependeny error when uninstalling.

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Release Notes

Zap Email Parser To request trial, please follow the below steps: Step 1: Request solution file: Email support@zapobjects.com to request solution file. Please mention: – Company Name: – Contact Phone: – Need Demo: Yes / No – Requirements in brief: You can expect a response within 1-business day. Please use only official email address for […]

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Sales FAQ

Q1. Can I trial Zap Apps? Yes, all our Zap Apps come with a 15-day trial. Please note that there is no functional difference between trial and licensed version. Q2. How do I start trial? To start the trial, download and install the app solution file. Browse to Settings >> Solutions and double-click the solution […]

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Installing Zap App

If you have the solution file then follow below instructions to install the solution. Step 1: Browse to Settings >> Solution and click “Import” Step 2: Browse and select the Zap App solution file Step 3  “Enable any SDK message processing steps” checkbox will be checked by default. Click “Next” Step 4: After successful import […]

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Updating an existing Zap App

We frequently release newer versions of our Zap Apps. This could be mainly because of newer features or bug fixes. Below are the steps that you could follow to update to latest version (assuming that you already have the older version installed) : Download the newer solution file from the link sent by Zap Support […]

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App activation by clicking “Update License” button

The license of each app you install is maintained in our centralized licensing system. Whenever you request a trial or make a purchase, we need to update this licensing system with these new details. Once the license has been updated, our support team would email you to update the app license at your end. To […]

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App activation using license key (front-end)

We use this approach if you are not able to register the zap app license profile online (bcos of some error). In this scenario, our support team would take the necessary details from you and then manually generate the license key from backend. You will receive an email from support team with the new license […]

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