Known Issues:

1. Some of the sample reports that come out-of-box are not supported.
Work-Around: You can build your own reports using report wizard or SSRS tool. These reports are supported.

2. When using the Workflow feature: we do not apply any User level impersonation. The report runs under permissions of user setup in authentication page. 

3. On-Premise IFD setup is not yet supported.

4. We have come across few isolated scenarios where a particular filter clause did not work when report was scheduled using Report Scheduler App.

For example, the “Contains” clause does not seem to work with “Subject” field of “Phone Call” entity. This is a very isolated scenario… as “Contains” clause works absolutely fine with other entities that we tested (using report scheduler App).

In such scenarios, we normally work with the Customer to identify the filter clause and then suggest a work-around!

 

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