To request trial, please follow the below steps: Step 1: Request solution file: Email support@zapobjects.com to request solution file. Please mention: – Company Name: – Contact Phone: – Need Demo: Yes / No – Requirements in brief: You can expect a response within 1-business day. Please use only official email address for communication. Step 2: […]
Category: Zap Helpdesk – LATEST
New Features in Helpdesk
High Level Features in Helpdesk App (prior to 2022 build): Email to Case Fwd to New Case Spam Protection Re-Open Existing Case Email Parsing Quick Email Reply + Canned Responses Some of the new Features Added in 2022 build: Noise Free Email + Portal History Update Email (Ability to respond back to Requestor with full […]
Protected: High Level Steps
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Protected: Overview of various Helpdesk Settings
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Protected: Setting up the Support Queue & Team
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Protected: Security Roles
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Protected: Organize / Add various Case fields and sections to Case form (which were added from Zap Helpdesk solution)
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Protected: Configuring Email-to-Case Settings
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Protected: Configuring Additional Case Settings
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Protected: Configuring Notification Settings (Email, In-App, Push, Teams)
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